The Florida Panthers have issued an urgent statement addressing a disturbing development related to the release of tickets for the upcoming NHL season, which has sparked concern among fans and season pass holders across South Florida.According to the Panthers organization, a security breach involving third-party ticket vendors resulted in thousands of early ticket reservations being either canceled or transferred without purchaser authorization. The incident occurred shortly after the highly anticipated opening day ticket release on Monday morning, causing widespread confusion and frustration.
“We are aware of unauthorized activity that impacted the integrity of ticket purchases through several secondary market platforms,” said the team in an official press release. “Our priority is to ensure every valid customer has access to the tickets they purchased. We are working directly with law enforcement and cybersecurity experts to investigate the matter thoroughly.”
Fan Reactions Pour In
Social media was flooded with angry posts from fans who claimed they never received confirmation emails or found their seats reassigned or voided entirely.
“I waited in the virtual queue for over two hours just to have my entire order disappear,” said longtime fan Carlos Mendez. “I’ve been supporting this team since before the Cup Final run — this is a huge letdown.”
Several users on platforms like Reddit and X (formerly Twitter) shared screenshots of emails indicating successful transactions — followed by abrupt cancellations just hours later. Some reported being redirected to suspicious third-party reseller sites after clicking official-looking links.
Potential Scalping Scheme?
Though details are still emerging, early reports suggest that a sophisticated scalping operation may be behind the breach. Insiders allege the use of bot networks to mass-purchase tickets, which were then resold at significantly inflated prices on unverified platforms.
“We’re looking into whether this was a coordinated effort to undermine direct sales in favor of resell profits,” a Panthers executive familiar with the matter told The Hockey Tribune under condition of anonymity.
What the Panthers Are Doing Now
The Florida Panthers have paused all online ticket sales temporarily and are urging fans not to purchase tickets from unofficial sources until further notice. The team is offering refunds or priority rebooking for all affected accounts and will launch a two-step verification system ahead of the next ticket release.
“We understand the frustration this has caused,” said team president Matt Caldwell. “Our fans are the heart of this franchise, and we will make this right.”
What You Can Do
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Check your ticket confirmation status via the official Panthers website.
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Avoid purchasing tickets from unauthorized resellers.
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Stay tuned to verified team channels for real-time updates and advisories.
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Contact the Panthers’ Customer Service Hotline if you believe your account was affected: 1-800-PANTHERS
This story is still developing. More details will follow as the investigation unfolds.
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